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How opaltogel link Protects Your Personal Data

At opaltogel link, we handle your personal information with clear procedures and transparent practices — from the moment you open your account through every deposit you make via…

Data encrypted in transitDANA, OVO, GoPay, QRIS transaction privacyAccount data access within 48 hoursNo data sold to third partiesIndonesia-specific data handling

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What This Policy Covers and How It Applies

opaltogel link Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This policy applies to every piece of information we receive when you interact with opaltogel link — your registration details, your payment method selections (including DANA, OVO, GoPay and QRIS transaction records), your device identifiers, and your session activity on our platform. We store this data

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on servers that apply encryption at rest. Access to your account data depends on local law, and we comply with applicable Indonesian data protection requirements. We do not sell, rent or share your personal information with unaffiliated third parties for their marketing purposes. Retention periods vary
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by data type: account identifiers are held for the life of your account plus 60 days; transaction logs are held for five years to meet financial record obligations.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT CHANNELS

Reach Our Privacy Team When You Need Us

If you have a question about how we store your data, want to request a copy of your personal information, or need to flag a concern about a specific transaction record, our privacy support team is available every day from 07:00 to 23:00 WIB — including for accounts registered from Semarang and across Indonesia. Use any of the three channels below and we aim to respond within 24 hours.

Team online

Live Chat

Start a live chat session directly from your account dashboard. Our privacy agents are available from 07:00 to 23:00 WIB daily and will confirm receipt of your data request within minutes.

Email Support

Send your data access or deletion request to our privacy inbox. Include your registered account ID so we can locate your records quickly and respond within 24 hours on business days.

Message our WhatsApp support line for urgent privacy queries. We handle data correction requests, transaction record questions and account-closure data procedures through this channel during operating hours.

DATA HANDLING STANDARDS

Six Ways We Safeguard Your Account Information

Every layer of our data handling — from how cookies behave in your browser to how long we keep your QRIS payment logs — follows a documented internal procedure.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand page performance. You can adjust cookie preferences from your browser settings at any time without affecting your account balance or payment history.

Account Security

Your password is stored as a salted hash — we cannot read it, only verify it. Two-step login verification is available in your account security settings and we recommend activating it for all devices you use.

Payment Data Handling

Deposits via DANA, OVO, GoPay and QRIS are processed through encrypted payment gateways. We store a transaction reference and amount, but we do not store your full e-wallet credentials or bank account numbers on our servers.

Data Retention Policy

Account profile data is kept for the duration of your active account and 60 days after closure. Financial transaction logs are retained for five years to meet regulatory obligations. After these periods, data is securely deleted.

Third-Party Sharing

We share data only with payment processors (to complete your DANA, OVO, GoPay or QRIS transactions), identity verification services (where local law requires it), and technology providers bound by data processing agreements.

Your Right to Request Access

You may request a full export of the personal data we hold on your account. Submit the request via live chat or email and we will prepare your data file within 48 hours, delivered securely to your registered email address.

Common Questions About Your Data on opaltogel link

We have collected the questions our account holders ask most often about how their personal information is handled, stored and accessed. If your question is not listed here, reach our privacy team via live chat between 07:00 and 23:00 WIB for a direct answer.

We collect your name, email address, date of birth, and the phone number you provide at registration. When you make a deposit via DANA, OVO, GoPay or QRIS, we also record the transaction reference, amount and timestamp against your account.

Yes. Send a data access request through live chat or email with your account ID. We will compile and send a secure file of all personal data we hold within 48 hours to your registered email address.

Transaction records for DANA, OVO, GoPay and QRIS deposits and withdrawals are retained for five years. This period satisfies financial record-keeping obligations. After five years, records are permanently and securely deleted from our servers.

We share data only with payment processors needed to complete your transactions, identity verification providers where local law requires it, and our technology partners. All third parties sign data processing agreements before receiving any information.

Contact our privacy team via email or live chat and state that you want your account and personal data deleted. We will process the closure and confirm deletion within 14 days, retaining only what financial regulations require us to keep.

No. When you pay via DANA, OVO, GoPay or QRIS, the transaction is handled by the payment gateway. We record only the reference number, amount and date — never your e-wallet PIN, password or full account number.

Change your password immediately from the account security settings page, then contact us via WhatsApp or live chat before 23:00 WIB. We will flag your account for review and investigate any suspicious activity within 24 hours.

How opaltogel link Protects Your Personal Data

Reach Our Privacy Team When You Need Us

Live Chat

Email Support

WhatsApp

Six Ways We Safeguard Your Account Information

Cookie Controls

Account Security

Payment Data Handling

Data Retention Policy

Third-Party Sharing

Your Right to Request Access

Common Questions About Your Data on opaltogel link

01 What personal data does opaltogel link collect when I open an account?

02 Can I request a copy of all the data opaltogel link holds on me?

03 How long does opaltogel link keep my payment transaction records?

04 Does opaltogel link share my data with other companies?

05 How do I request deletion of my personal data?

06 Are my e-wallet credentials stored on opaltogel link servers?

07 What should I do if I suspect unauthorised access to my account data?

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